Yes. Austens Jewellers specifically highlight that their pieces are designed to be gentle on the skin, using hypoallergenic materials suitable for everyday wear. This is ideal if you normally struggle with irritation from cheaper metals.

Many pieces are crafted in sterling silver with high-quality gold plating, alongside other carefully selected, skin-friendly materials. Product descriptions on their website clearly list the metal type and any plating used, so you can choose what suits you best.

They offer free UK delivery on orders over £60. For orders under that threshold, standard delivery charges apply – simply check the current shipping details at checkout for up-to-date pricing and estimated delivery times.

Austens Jewellers provide a returns window in line with UK distance-selling regulations. If you change your mind or need to swap a size, you’ll need to follow their returns instructions on the website and ensure the jewellery is unworn and in its original packaging. Do note that, for hygiene reasons, some items such as earrings may have more limited return options.

They provide guidance on ring sizing, which you can use alongside a printable ring sizer or an existing ring that fits you well. If you’re in doubt between two sizes, it’s usually safer to size slightly up – especially for wider bands.

Austens position themselves as a gifting-friendly brand, with packaging designed to feel special when it arrives. At checkout, you’ll usually see options for adding a gift message or upgraded packaging, making it easy to send jewellery directly to the recipient.

To keep your jewellery looking its best, it’s recommended to remove pieces before showering, swimming or applying perfumes and lotions. Store items separately in a soft pouch or box and gently polish with a jewellery cloth to maintain shine and protect any gold plating.